Support
Splitmama by Lourki AI Inc — web, iPhone and Android.
Contact us
Email support@splitmama.com. We reply within two business days. Include the email address on your account and, for app issues, your phone model and the app version from Settings.
Delete your account
To delete your Splitmama account, open Settings → Delete account in the app or on the web and confirm. It takes two taps and needs no email to us. If you would rather we did it, write to support@splitmama.com from the address on the account and we will delete it for you.
Deleted straight away: your name, email address, phone number, profile photo, payment handles, push tokens, friendships, invites, and every API token issued to your account.
Kept, with your identity removed: expenses you shared with other people stay in their groups, with your name replaced by “Deleted user”. We keep the amounts because deleting them would silently change what other members owe each other. No personal detail of yours remains attached to those rows.
Retention: deletion is immediate in the live database. Residual copies survive only in encrypted, rotating backups and are gone within 30 days. We keep no separate archive of deleted accounts and we never sell or share your data.
Export your data
Settings → Export data downloads every expense you can see as a CSV file.
Delete some of your data, without closing your account
You do not have to delete your Splitmama account to remove data from it. Every item below can be deleted by you, in the app or on the web, with no request to us and no waiting period.
- An expense: open it, then Delete expense. Its amounts, split, comments and any receipt image go with it, and the group’s balances recalculate.
- A whole group: open the group, then Delete group. It moves to Settings → Deleted groups, where Delete permanently erases it and every expense, message, note, place and photo inside it.
- A photo, note or place: open it in the group’s workspace and delete it there.
- A comment: delete it from the expense it sits on.
What stays: deleting your own copy of a shared expense removes it for everyone in that group, because a record that differed per person would stop adding up. Your account, profile and other groups are untouched. If you would rather we deleted something for you, write to support@splitmama.com from the address on the account.
Retention: deletion is immediate in the live database. Residual copies survive only in encrypted, rotating backups and are gone within 30 days. Nothing deleted is archived elsewhere.
Security
Every request is encrypted in transit. Your rows are isolated in the database by row-level security, so a group’s data can only be read by its members. That rule is enforced by the database itself, not by the app, so a bug in the client cannot widen it.
Sign-in uses PKCE. Your session is held in the device keychain, not in ordinary app storage. Invite links and API tokens are stored only as one-way hashes, so even we cannot read them back; if you need a link again we issue a fresh one. Contacts you pick are matched on our server against people who opted in to being found, and are never written to disk.
The Android app contains no advertising SDK, no analytics and no crash reporter. Nothing about your behaviour leaves the app.
Money
Splitmama is a tracker, not a bank. It never holds or moves money. “Settle up” opens your own Venmo, PayPal or UPI app with the amount filled in; the payment happens there.